Before a deposit
Check these six details
- The recipient name and whether it matches the current payment instruction.
- Minimum, maximum, any fee and confirmation that the amount is in MYR.
- Whether a bonus is selected automatically and what turnover applies.
- Whether the payment-account holder name must match your profile.
- The stated processing time and how to obtain a reference number.
- The support channel to use if the status does not change.
Pending transaction
Do not create a second transaction
| Situation | Keep | Action |
|---|---|---|
| Deposit pending | Receipt, MYT time, amount and reference | Wait for the stated period, then report it once |
| Balance deducted twice | Both references and the statement | Stop further payments and escalate |
| Withdrawal rejected | Reason shown and bonus status | Check identity, limits and turnover |
| Release fee requested | A screenshot of the conversation | Do not pay; follow the scam checks |
Withdrawal review
Common reasons for a delay
A mismatched account name, incomplete identity review, transaction limits, processing windows or unfinished bonus turnover can trigger further checks. Ask for a specific reason and keep the response. Never provide a banking password, PIN, TAC or OTP to speed up a withdrawal.
Frequently asked questions
Direct answers and practical next steps
Which payment methods are available?
Check the cashier options shown in your current account. Banks, e-wallets, limits and processing times can change.
What if my deposit has not appeared?
Do not pay again. Keep the receipt, MYT time, amount and reference number, then wait for the stated processing period or contact support.
Why does a withdrawal require identity verification?
A provider may require matching account and identity details for security or compliance. Make sure the request appears through a legitimate account channel.
